3 SLA

3 SLA

Overview

In this section you can configure SLAs.

SLAs

A list of the configured SLAs is displayed. Note that only the SLAs related to services accessible to the user will be displayed (as read-only, unless Manage SLA is enabled for the user role).

Displayed data:

Parameter	Description
Name	The SLA name is displayed. The name is a link to SLA configuration.
SLO	The service level objective (SLO) is displayed.
Effective date	The date of starting SLA calculation is displayed.
Reporting period	The period used in the SLA report is displayed - daily, weekly, monthly, quarterly, or annually.
Time zone	The SLA time zone is displayed.
Schedule	The SLA schedule is displayed - 24x7 or custom.
SLA report	Click on the link to see the SLA report for this SLA.
Status	The SLA status is displayed - enabled or disabled.

Configuration

To create a new SLA, click on the Create SLA button.

The SLA tab allows to specify general SLA parameters.

Parameter	Description
Name	Enter the SLA name.
SLO	Enter the service level objective (SLO) as percentage.
Reporting period	Selecting the period will affect what periods are used in the SLA report - daily, weekly, monthly, quarterly, or annually.
Time zone	Select the SLA time zone.
Schedule	Select the SLA schedule - 24x7 or custom.
Effective date	Select the date of starting SLA calculation.
Service tags	Add service tags to identify the services for SLA calculation.
Description	Add a description for the SLA.
Enabled	Mark the checkbox to enable the SLA calculation.

The Excluded downtimes tab allows to specify downtimes that are excluded from the SLA calculation.

Click on Add to configure excluded downtimes.