FAQ

Unable to Read Tag Value, Error Code 3002

• Check Common Address.
• Check IOA.
• See if there are any errors in the log.
• It takes some time to establish a connection with devices.
• Receive a message of an unsupported type id.

Data Type Mismatch, Error Code 3007

• The value read from the device does not match the data type in Neuron. For example, if the device returns a single point when IOA=100, but the Float type is configured in Neuron, such an error will occur.