Technical Support
- EMQX Enterprise Edition
- EMQX Open Source Edition

Technical Support

EMQ is the world’s leading software provider of open-source IoT data infrastructure. We are dedicated to empowering future-proof IoT applications through one-stop, cloud-native products that connect, move, process, and analyze real-time IoT data—from edge to cloud to multi-cloud.

Our core product EMQX, the world’s most scalable and reliable open-source MQTT messaging platform, supports 100M concurrent IoT device connections per cluster while maintaining 1M message per second throughput and sub-millisecond latency. It boasts more than 20K+ enterprise users, connecting 100M+ IoT devices, and is trusted by over 400 customers in mission-critical IoT scenarios, including well-known brands like HPE, VMware, Verifone, SAIC Volkswagen and Ericsson.

EMQ’s global R&D center is located in Stockholm. We have 10+ offices throughout the Americas, Europe, and the Asia-Pacific region.

If you have any questions about EMQX products or our IoT solutions, you are welcome to contact us at:

EMQ

Email: contact@emqx.io

Product Feedback: EMQX Support Portal (opens new window)

Sales: sales@emqx.io

Careers: hr-eu@emqx.io

Security: security@emqx.io

Marketing: marketing@emqx.io

Address:

Headquarters: #A303, Building 3, No.88 Longyuan Road, Yuhang District, Hangzhou, Zhejiang, China
Global R&D center: Stockholm Mazarinvägen 36 Sköndal, Stockholm, Sweden
Europe office: Frankfurt Eschborner Landstraße 42-50 Haus B, 60489 Frankfurt(M), Germany
US office: Silicon Valley 305 Vineyard Town Center #140 Morgan Hill CA 95037

EMQX Enterprise Edition

For EMQX Enterprise edition users:

You can contact the EMQX service team (opens new window) for professional support on designing, deploying or customizing your IoT solutions.
Browse the EMQX Support Portal (opens new window) to find out the commercial support we cover

Commercial Service Level

Features	Standard	Professional
Support hours	58	724
Email support
Online chat tool support
Telephone hotline support
Response time	8 hours	2 hours
Hot bug fixes
3rd-party plug-in support

EMQX Open Source Edition

For EMQX developers and users, you are welcome to join EMQX forum, slack channel or visit Github pages to ask questions, find answers, and share ideas and best practices:

EMQX forum (opens new window): Join EMQX forum to ask questions about EMQX.
Slack (opens new window): To connect with EMQX developers and users worldwide.
GitHub (opens new window): To get EMQX codes, report issues and request new features.

You may also reach us at: